Customer Support Specialist/Travel

26 ott - Firenze
Hjbtravels

Job Description:

We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

- Respond to customer inquiries via phone and email

- Assist clients with travel questions, reservations, and general support

- Provide accurate information about destinations, policies, and procedures
- Deliver professional, friendly, and consistent customer service

- Follow company standards and operational guidelines





- Maintain clear documentation of customer interactions

Qualifications:

- Strong communication and customer service skills

- Previous customer service experience preferred but not required

- Ability to work independently and manage time effectively

- Comfortable using computers, email, and online tools

- Detail-oriented with a solution-focused mindset

- Interest in the travel industry is a plus

What We Offer:

- Flexible scheduling (part time or tempo pieno)

- Training and ongoing support

- Growth opportunities within the travel industry

- Collaborative and supportive team environment

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