26 ott - Milano
Cbre Group
About The Role
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The purpose of the role is to ensure the proper operation of all buildings within the Western Central Europe, regarding the Hard FM remit. The sites in the region are located in France, Italy, Spain, Luxembourg, South Africa, Sweden, Denmark and The Netherlands. They will oversee and manage all aspects of service delivery associated with the operation of business, including critical and non‑critical services.
They will be overseeing both internal staff, third party subcontractors and landlord provided services to achieve planned and reactive maintenance of engineering and building services in line with contracted Service Level Agreements.
The role is also responsible for communicating and managing incidents and issues, ensuring business continuity and on‑going compliance with all Health & Safety and relevant codes of practice associated with the delivery of the services.
It is expected that the same level of excellence be delivered on all sites, including non manned locations. The Hard FM Lead will put in place all processes to handle planned maintenance, break‑fixes and emergency works on all buildings. He will be responsible to communicate with all stakeholders (clients, landlords, local CBRE personnel… ).
In addition, they will be a part of the global Engineering organisation, striving to develop and apply all processes, in particular for critical works.
The Hard FM Lead will also be proactive towards innovation, to propose solutions and apply them.
What You’ll Do
Ensure planned and reactive maintenance on all engineering services such as Building management system (BMS), Standby HV generators, uninterrupted power supplies, electrical networks, HVAC systems, critical cooling, stand‑alone monitoring systems, fire and life safety systems, physical security measures as well as fixtures, fittings and all building fabric related services
Oversee the delivery of statutory inspections and audits to ensure ongoing compliance with all H&S; regulations and the associated administration and management of records.
Ensure Health and Safety Awareness and implementation of all CBRE policies and procedures related to QHSE and operational maintenance activities across client sites to include auditing requirements
Act as the local lead in the management of incidents and issues, communication to local and regional stakeholders,
undertaking post incident reviews and investigations ensuring all actions and risks are identified and mitigated
Assistance in coordination of Business Continuity Planning and execution of BCP plans
Support the smooth transition of projects into operations ensuring appropriate documentation and post project controls are established and maintained
Track asset life cycle and condition, identify and inform London Engineering team of asset improvement requirements and capital plant replacement projects
Develop and maintain processes, procedures and other administrative tools and systems (i.e. maintenance records, drawing registers, shared drives and Sharepoint sites etc) to ensure robust processes and arrangement are in place to manage the services
Compile timely technical reports and data to meet ad hoc and regular reporting requirements
Identify, target and implement energy saving opportunities and sustainable working practices. Support the CBRE Energy and Sustainability team with the timeley provision of data and ensure compliance with local environmental reporting requirements
Monitor and maintain critical asset capacities and performance to ensure equipment and systems operate within design parameters
Work with the London Engineering team by acting as the key point of contact for all maintenance/ engineering related incidents, risks and issues, planning of works, ad‑hoc requests and projects.
Ensure adherence to the client's Technical Change Management procedures
Provide supervision and leadership on maintenance procedures, regular checks and routine inspections on equipment in conjunction with the local Ops team, subvendors and Landlord
Act as the Business Unit liaison - establish and fulfil the BU's property and administration requirements in a timely manner, including co‑ordination with the relevant CS London departments
Undertaking routine audits to ensure that the provision of Landlord and client supplied services continue to meet requirements
Provide assistance for Head of Corporate Services in project management and supervise site construction works, ad hoc tasks. xlwpduy
Ensure and document all operational activities meet CBRE audit standards
Produce proposals which address a business need and suggest suitable solutions and demonstrate estimated costs in an understandable way
Liaising with Helpdesk daily to ensure that both scheduled and unscheduled (reactive works) are complete within KPI expectations
Complete Method Statements & Risk assessments on planned, remedial and project works
Establish and follow a list of critical spare parts
Establish and updates Standard Operating Procedures and Emergency Operational Procedures
Lead the handyman team in Hungary In the event of incidents, undertake root cause analysis / post problem review and liaise closely with client and CBRE technical experts
Be responsible for ensuring a competent work force is in place and that training, scenario / best drill training takes place
Ensure technical staff are fully competent and trained to necessary standards to ensure quality and compliant delivery
Ensure that processes for managing subcontractors are in place and are appropriately supervised and comply with site operating procedures.
Act as client interface to ensure customer satisfaction and understanding of technical systems and processes
Ensure appropriate controls within the Permit to Work process and systems
Participate in the creation and update of capital planning for the region
What You’ll Need
Minimum 5 years' first hand experience in managing and dealing with technical issues and concerns raised by end clients preferably in a financial services environment
Experience working with several countries in various parts of the world
Physical Security, Health and Safety as well as Fire Safety experience Engineering degree is preferred
Fluency in Hungarian and English
General knowledge of all facets of building services, including but not limited to; electrical systems, mechanical and air conditioning systems, controls, plumbing and building fabric
Proven experience in managing staff as well as vendor relationship
Facility management experience is essential
Pro‑active approach, use of initiative, remain calm under pressure, articulate, an effective communicator, attention to detail
Ability to manage multiple projects
Ability to manage scheduling, handle priority changes and adapt to constraints
Team player
Proven experience in managing abroad technical projects
Advanced level Professional English, ability to write initiatives, SOPs, etc.
Ability to manage multiple projects in the same time
HSE related certification
Ability to work according to non‑business hours timeline, within normal work‑schedule
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