Contract Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8o14j1

Position: Customer Contract Manager (CCM)

Work Location: Milan or Rome

Hybrid: 3 days from Client office

Permanent position

We are looking for an experienced Customer Contract Manager to manage the end-to-end client contract lifecycle, including request-to-cash activities, service setup, governance, commercial management, process optimisation, and organic growth.

Key responsibilities:

- Manage client contracts, governance, obligations, risks, quality, and profitability.
- Design and optimise request-to-cash processes.
- Lead client engagement and coordinate cross-functional, geographically distributed teams.
- Support solution design, service creation, commercial proposals, and contract growth.
- Drive continuous improvement and operational efficiency.

Requirements:

- Minimum 5 years of client-facing experience in the telecom or IT industry.
- Strong client relationship, negotiation, leadership, and stakeholder management skills.
- Experience in contract management, process optimisation, financial management, and matrix teams.
- Degree in Business, Science, or a relevant discipline.




- ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous.

- Manage the client’s contract from start to finish—from designing a solution to delivering services, billing, and collecting payment.
- Understand client requests and help create, price, approve, and present suitable solutions.
- Set up clear ways of working so the client and internal teams know how requests, orders, services, billing, and support will be handled.
- Improve processes and service quality, using standard company methods where possible.
- Coordinate the client relationship and internal teams, including communication, meetings, risks, reporting, and contract commitments.
- Support account performance and growth, including contract changes, new service proposals, and basic profit-and-loss oversight on smaller accounts.
- Bring strong client-facing experience, communication and leadership skills, and knowledge of the telecom or IT industry.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8o14j1