27 ott - Monza
Sumup
Overview
In this role you will be the dedicated contact for the Italian market, following up on overdue payments and negotiating repayment terms. You will collaborate with Sales, Customer Success and Customer Care to keep accounts on track and resolve billing queries. You'll manage cases in Salesforce, handle cancellations, and support complex collections with external agencies. The position sits within SumUp's Credit Management team, supporting growth in Italy as part of our cross-market fintech platform.
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Retribuzione / Benefits
annual L&D; budget of 2000
22 days of annual paid leave
32 hours of Ex Festivita
public holidays and special leave days
corporate pension contributions
Employee Assistance Programme
Responsabilità
Contact merchants to collect overdue subscription payments and negotiate repayment plans
Respond to billing, payment and subscription queries from Customer Success and Customer Care
Manage cases in the Finance Salesforce queue in line with service levels
Process cancellation requests and other account changes accurately and timely
Collaborate with external debt collection agencies on complex cases
Read and interpret financial information across SumUp platforms, primarily Salesforce
Requisiti fondamentali
Fluency in Italian (native or near-native) and good working English
Experience in a customer-facing role involving negotiation, xysqume sales conversations or payment collection
Comfort with Excel and financial/administrative data
Strong written and verbal communication with a sales-oriented approach
Genuine energy and willingness to learn, with interest in finance or credit operations
Nice to have: Salesforce or Tableau; additional fluency in Spanish, French or German
strong communication
negotiation
customer-centric approach
Excel
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Tableau
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