Customer & Product Specialist
Pubblicato il 27-10-2026 - Ahlstrom in Mantova
Manage the technical assistance to customers as well as all quality activities and processes within the plant, ensuring an optimal fit of Company value proposition to customers technical needs
- Grant technical support to customers, in cooperation with Sales and Marketing functions
- Manage relations with customers’ product development and technical organizations
- Support claim management and improvement plans in the mills
- Collaborate with quality team
- Cooperate with Product Development, Sales, Operations and Logistics teams to ensure proper management of projects, processes and tools development and implementation, sharing of best practices and knowledge, portfolio and performance management
- Grant respect of HSE procedures and actively contribute to their continuous improvement
- Contribute to achieve safety/environment targets, as well as efficiency performances giving the right suggestions to the organization in order to have continuous improvement in place
N.B. All the operations must be done in respect of all the HSE directives, ensuring all the internal QHSE standard defined and pointing out to the organization every anomalies to HSE team or her/his own manager
Requisition
- M.S. or Ph.D. in chemistry, chemical engineering, paper/textile technology or equivalent
- At least 3 years of experience in managing quality and/or technical customer service processes
- Strong problem solving and quality methodology skills
- Fluency in Italian and English; French knowledge is an advantage
- Ability to manage projects and collaborate in team
- Excellent communications and interpersonal skills
- Able to develop close networking relationships at all level of organization, in different languages and cultures
- Good organizational skills
- Availability for travelling
The salary range for this position is € 45.000 - € 55.000 gross per year. The final offer will reflect the outcome of the recruitment process and the overall assessment of the candidate, based on objective and gender-neutral criteria, including skills, experience, qualifications and demonstrated expertise.
Applicable Collective Agreement: CCNL per le aziende esercenti l'industria della carta e cartone.
For further details please contact
Ahlstrom is a global leader in combining fibers into sustainable specialty materials. Our purpose is to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to be the Preferred Sustainable Specialty Materials Company for all our stakeholders. Our Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials segments, along with the Performance Materials Cluster, address global trends with safe and sustainable solutions. Our net sales in 2025 amounted to EUR 2.9 billion and we employ some 7,000 people. Read more at