Italian Customer Support in Lisbon | Relocation Package

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8o44k4

Take Your Customer Service Career to the Next Level Do you enjoy helping people and making every customer interaction a positive one? Join a dynamic international team as a Customer Specialist and become a key part of delivering excellent customer experiences. Role Overview: As a Customer Specialist, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests. Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Key Responsibilities
* Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
* Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
* Understand customer needs and provide accurate, clear, and relevant information.
* Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
* Support customers in navigating processes, platforms, products, and services.
* Accurately record customer interactions, requests,



and resolutions in internal systems.
* Work closely with internal teams to ensure issues are resolved quickly and effectively.
* Identify recurring customer concerns and provide feedback to help improve processes and service quality.
* Stay up to date with company products, services, policies, and procedures through ongoing training.

Requirements:
* Language

Skills:
Fluent in Italian (C1/C2 level) and English (B2 level)
* Eligibility: EU citizenship or valid Portuguese residency card
*

Skills:
Strong analytical, creative, and communication abilities
* Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us:
* Competitive

Salary:

We offer
attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
* Meal Allowance: Enjoy a meal allowance to keep you energised during

working hours
* Health and Life Insurance: Agevolazioni from comprehensive coverage to support your well-being.
* Relocation Package: Receive support if relocating to ensure a smooth transition
* Onsite Work: Engage and grow in a collaborative office environment #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8o44k4