Operational Excellence Consultant
Pubblicato il 27-10-2026 - factbird.com in Milano
Operational Excellence Consultant
- Manufacturing Intelligence Department: Sales EMEA Employment Type: Tempo pieno
Location:
Italy Reporting To: Director of Solutions & Customer Success Description At Factbird, we help manufacturers understand what is really happening on the shop floor so they can improve performance, reduce losses, and make better decisions faster. Our platform turns live production data into practical operational insight — but technology only creates value when people on the floor trust it, use it, and act on it. That is why we are hiring an Operational Excellence Consultant for Italy. This role is for someone who has already worked in manufacturing and knows what it means when a line underperforms, when downtime becomes normal, or when teams are measuring activity instead of outcomes. You might come from continuous improvement, operational excellence, plant operations, or manufacturing transformation. What matters most is that you can connect operational reality to measurable business value. We are looking for someone who can walk into a manufacturing environment, understand what is happening on the floor, build credibility quickly with operators and plant leaders, and help customers translate operational pain into a clear improvement case. You will work across Italy with account managers, customer teams, and manufacturing stakeholders to assess opportunities, shape value cases, support trial success, and help customers adopt Factbird in a way that delivers visible operational impact.
About the role
This role gives you the chance to take the operational-improvement experience you have built in manufacturing and apply it across a wider set of plants, teams, and challenges. Instead of improving one site at a time, you will help multiple manufacturers understand where performance is leaking, where value is hidden,
and how better operational visibility can drive better decisions. It is a strong fit for someone who wants to stay close to manufacturing, stay close to real operational problems, and have broader influence without moving into a purely internal leadership or purely commercial role. Full-time, remote, based in Italy, with travel across the region. Travel can be up to 75% during peak periods. What You’ll Do
* Work directly with prospective and existing manufacturing customers to understand operational challenges on the shop floor
* Lead on-site and remote operational assessments focused on line performance, downtime, throughput, quality, and improvement potential
* Translate plant-level observations into a clear operational and financial value story
* Build practical business cases, including ROI, payback, and operational impact
* Partner with account executives to shape customer conversations and reduce deal risk through credible operational insight
* Support pilot and trial programs to help customers move from interest to adoption
* Coach customer teams on how to use Factbir in a way that creates real value, not just more reporting
* Build trusted relationships with stakeholders ranging from operators and CI leads to plant managers and senior decision-makers
* Act as the bridge between customer needs, operational reality, and internal commercial and customer teams
* Bring manufacturing best practices and operational-improvement thinking into how Factbir works with customers across the region What Success Looks Like
* Customers clearly understand where Factbir can improve performance in their environment
* Trials convert because the operational value case is strong and grounded in reality
* Customers adopt the platform with confidence and use it to drive measurable decisions
* Plant stakeholders see you as someone who understands their world, not just the software
* Prove Value to Won % — conversion of prove-value and validation activities into closed-won outcomes
* Team Monthly Recurring Revenue (MRR) contribution About youWhat We Are Looking For
* 5+ years of experience in manufacturing operations, continuous improvement, operational excellence, operations consulting, or a closely related environment.
* Strong understanding of OEE, downtime, throughput, quality, and operational KPIs
* Hands‑on experience with Lean, Six Sigma, TPM, or similar improvement methods
* Ability to build and defend a practical business case for operational change
* Confidence working with operators, supervisors, CI leads, plant managers, and senior stakeholders
* Comfort with digital tools, dashboards, analytics, MES‑adjacent systems, or industrial software
* Fluency in Italian and English — written and spoken—is required
* Willingness to travel across Italy. Why Factbird? People are at the heart of everything we build. We believe great products come from empowered teams — and we work hard to create an environment where you can do your best work and have space for life beyond it.
* Flexible
working hours
— we trust you to manage your time
* Competitive salary — compensation that reflects your skills, exper