Sales Manager
Pubblicato il 27-10-2026 - SAN SONNEA in Luson
To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Agent
- Reservation (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service. Your Tasks
* Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office
* Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival
* Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations
* Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy
* Monitor and manage incoming reservations across direct and electronic booking channels
* Ensure the professional handling of bookings, amendments and individual guest requests
* Manage, review and continuously optimise content and templates within the correspondence management system
* Ensure smooth communication between Sales & Reservations, Front Office and General Management
* Onboard and develop new team members and create and implement structured training and onboarding processes
* Ensure and continuously develop quality and service standards within Sales & Reservations
Your Profile
* Completed vocational training in hospitality or a comparable qualification
* Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality
* Initial leadership experience or experience coordinating a team
* Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences
* Excellent communication skills and a passion for providing personalised advice to discerning international guests
* Analytical and commercial mindset with a good understanding of sales performance indicators and occupancy optimisation
* Excellent organisational skills and an independent, structured and responsible working style
* Proficiency in MS Office, particularly Excel, and ideally experience with hotel management and reservation systems
* Team spirit, flexibility and a solution-oriented mindset
* Excellent written and spoken English, Italian and German
What We Offer
* All-inclusive onboarding for a good start
* Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
* Individual working time models as well as health, pension, and social insurance
* Performance-related pay
* Free staff restaurant with breakfast, lunch and dinner (also on days off)
* Accommodation in staff houses if required
* Free parking spaces
* Attractive further training as well as career and promotion opportunities
* Organization of events and excursions for employees
* Discounts on SPA treatments, store products and partner hotels
* Free ski pass for the piste directly at the resort and free entry to the Lüsner swimming pond
* Free use of the fitness studio If you share our passion for hospitality, we'd love to hear from you. #J-18808-Ljbffr