Help Desk Support Specialist
Pubblicato il 27-10-2026 - Serco in Napoli
Position Description & Qualifications
Are you a Helpdesk Support Specialist looking for a place where you can make a difference every day? Serco is the place for you We have an exciting opportunity supporting the United States Navy and our CNIC N6 . 6th Fleet based out of Naples, Italy.
CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.
This position is contingent upon the ability to maintain/transfer a DoD Secret Secret security clearance
In this role, you will:
- Manage and resolve network and or domain user trouble calls.
- Perform the activation or reactivation of telecom services.
- Support the creation, recreation and/or troubleshooting of user domain accounts, to include SIPRNet and NIPRNet user accounts, and reviewing and or approving the necessary request related forms.
- Support the implementation, installation, maintenance and upgrades of user SIPRNet, NIPRNet, and telephone drops.
- Support in the acquisition, implementation, installation, maintenance and upgrades of data encryptors.
- Support the implementation, installation, setup, maintenance, and upgrades of Video Teleconferencing (VTC) endpoints as well as providing VTC support to users, to include VTC endpoint meeting setup and troubleshooting.
- Support the installation, maintenance, and upgrade of needed cable infrastructure, such as fiber optic cables, copper Ethernet cables, and the required cable infrastructure pathways.
- Support the implementation, installation, setup, maintenance, and upgrades of telephones,
to include Voice over Secure IP (VoSIP).
- Support the application/acquisition, maintenance, troubleshooting and upgrades of domain connected user computing platforms.
- Provide assistance in the application/acquisition, installation, maintenance, troubleshooting and upgrades of printers, scanners, fax machines, and other non-computing platform office essential systems.
- Provide assistance in the application, implementation and testing of security policies for user domain computing platforms.
- Develop and perform site surveys and determine requirements needed to support user domain requirements.
- Develop cost estimates of user requirements and providing the cost estimate to the appropriate approving authority and procurement officer for procurement when needed.
- Train users of the system that they are supporting or system that they are providing when required.
To be successful in this role, you will have:
- An active DoD Secret Security Clearance
- U.S Citizenship required
- A High School Diploma/GED
- Minimum 8 years of relevant experience
- Or an Associates Degree with minimum 6 years of relevant experience
- Or a BA Degree with minimum 4 years of relevant experience
- Or a Masters Degree with minimum 2 years of relevant experience
- A current DoD IT 8570 Level II compliant certification such as CompTIA Security+,
CAP, CASP, CCSK, CISSP, CISM, or CISA
- Working knowledge of or proficiency in Microsoft Office Suites; to include but, not limited to Word, Excel Spreadsheet, Power Point and Access
- The ability to travel up to 10%
- Valid U.S Passport
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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