Contract Manager
Pubblicato il 27-10-2026 - IBU in Milano
Position: Customer Contract Manager (CCM) Work
Location:
Milan or Rome Hybrid: 3 days from Client office Permanent position We are looking for an experienced Customer Contract Manager to manage the end-to-end client contract lifecycle, including request-to-cash activities, service setup, governance, commercial management, process optimisation, and organic growth.
Key responsibilities
• Manage client contracts, governance, obligations, risks, quality, and profitability.
• Design and optimise request-to-cash processes.
• Lead client engagement and coordinate cross-functional, geographically distributed teams.
• Support solution design, service creation, commercial proposals, and contract growth.
• Drive continuous improvement and operational efficiency.
Requirements:
• Minimum 5 years of client-facing experience in the telecom or IT industry.
• Strong client relationship, negotiation, leadership, and stakeholder management skills.
• Experience in contract management, process optimisation, financial management, and matrix teams.
• Degree in Business, Science, or a relevant discipline.
• ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous.
• Manage the client’s contract from start to finish—from designing a solution to delivering services, billing, and collecting payment.
• Understand client requests and help create, price, approve, and present suitable solutions.
• Set up clear ways of working so the client and internal teams know how requests, orders, services, billing, and support will be handled.
• Improve processes and service quality, using standard company methods where possible.
• Coordinate the client relationship and internal teams, including communication, meetings, risks, reporting, and contract commitments.
• Support account performance and growth, including contract changes, new service proposals, and basic profit-and-loss oversight on smaller accounts.
• Bring strong client-facing experience, communication and leadership skills, and knowledge of the telecom or IT industry.