Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8oejqh

pCareers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. /p h3bA Day in the Life /b /h3 pAs we are building our new in-house Service Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and who thrive in a fast-moving environment. /p pThis role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care. /p pWe are looking for experienced professionals who combine strong operational expertise with a passion for continuous improvement and customer excellence. /p pThis position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives. /p pAs a Customer Care Specialist, you will combine advanced customer operations expertise with a focus on operational excellence and continuous improvement. You will support complex customer situations, drive process enhancements, provide operational guidance, and contribute to projects and business initiatives while remaining actively involved in day-to-day customer care activities. /p pbPrimary Responsibilities /b /p ul lipAct as a subject matter expert for complex customer inquiries, operational processes, and escalated issues /p /li lipManage customer transactions, quotations, orders,



and follow-up activities while ensuring operational accuracy and quality /p /li lipPartner with internal stakeholders to resolve complex customer and operational matters /p /li lipIdentify opportunities to improve processes, simplify workflows, and implement sustainable solutions /p /li lipParticipate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities /p /li lipSupport compliance with company policies, procedures, and quality requirements /p /li lipAnalyze operational data and performance trends to identify opportunities for improvement /p /li lipSupport knowledge-sharing, onboarding, and training activities across the Customer Care team /p /li /ul pbRequired Qualifications /b /p ul lipHigh School Diploma with 4+ years, or Associate’s Degree with 2+ years, or Bachelor’s Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment /p /li lipProfessional proficiency in bEnglish and French /b both written and verbal /p /li lipExperience managing complex customer situations, escalations, or cross-functional operational processes /p /li lipExperience analyzing operational data and applying insights to support improvements. /p /li lipProficiency with Microsoft Office applications, including Outlook, Excel, and Word /p /li /ul pbPreferred Qualifications /b /p ul lipExperience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries /p /li lipExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce /p /li lipProficiency in additional languages /p /li lipExperience participating in projects, business transformation initiatives,



or system implementations /p /li lipExperience supporting continuous improvement or operational excellence initiatives /p /li /ul pMedtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers’ Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status. /p pbPhysical Job Requirements /b /p pThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. /p h3bBenefits Compensation /b /h3 pbMedtronic offers a competitive Salary and flexible Benefits Package /bbr/A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.br/ /p pPay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 39,200.00 EUR- 58,800.00 EUR|Netherlands: 50,000.00 EUR- 75,000.00 EUR|Poland: 117,600.00 PLN- 176,400.00 PLN|Spain: 37,600.00 EUR- 56,400.00 EUR|United Kingdom: 36,800.00 GBP- 55,200.00 GBP| /p pThe final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework. /p pThis position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8oejqh