Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ofljg

pIn this role you will shape and safeguard Glovo's local operational framework in Italy while elevating the rider experience during a period of rapid growth. You lead a small team, ensure compliance with Italian regulations, and manage union relations to build a scalable delivery network. You will drive efficient rider support and billing processes, and collaborate with global teams to align with strategy. This is a data-informed, impact-focused position with a strong emphasis on regulatory and operational excellence. /pulliequity plan /liliprivate health insurance /lilimonthly Glovo credit /lilidiscounts on transportation, food, and kindergarten expenses /liliextra time off and two remote work days per week /lilienhanced parental leave /liliManage, mentor and develop a team of 4 direct reports across rider acquisition, rider experience/support, billing cash management, union relations, and legal/authorities support /liliDefine, deploy and monitor local processes to guarantee compliance with Italian regulations, local laws,



and authorities' guidelines /liliEstablish and maintain productive union dialogue and external institutional relationships /liliImprove rider onboarding, support, and automated billing and cash management processes /liliCollaborate with Global Operations, Legal and Finance to align local operations with global strategies /liliLeverage data and automation to streamline workflows and scale processes /liliPeople leadership experience (managing 4+ direct reports) /liliAnalytical and data-driven mindset with Excel and Looker experience /liliProject and stakeholder management skills across internal and external partners /liliFluency in Italian and English (spoken and written) /liliLeadership and coaching /liliCross-functional collaboration /liliExcel /liliLooker /li /ulpOperations Manager pavia, lombardia, it /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8ofljg