Customer Success Adoption Analyst
Pubblicato il 25-10-2026 - Remobi in Bardi
Remobi | Hybrid in Milan, Italy | Full-time | B2B Freelance/Contract
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Role Description
We're hiring a Customer Success Adoption Analyst to join the Grid Software organisation of a global technology leader, helping customers adopt and maximise the value of innovative SaaS solutions for power distribution and grid management.
This role makes sure digital solutions are not just implemented but fully embedded into customers' everyday operations.
What You'll Do
Analyse "as-is" business processes and design optimised "to-be" workflows
Develop and execute change management strategies that drive adoption and reduce resistance
Lead stakeholder assessments and tailored customer communication plans
Coordinate role-based training, workshops, webinars and enablement materials
Provide Hypercare support post-deployment as a trusted advisor to users
Define and track adoption KPIs and business outcome metrics to demonstrate solution value
What We're Looking For
3+ years in Business Analysis, Customer Success, Adoption or Change Management, ideally in energy and SaaS
Strong understanding of distribution grid operations, grid planning and IT/OT landscapes
Ability to translate complex technical and business xysqume processes into practical customer solutions
Experience with change methodologies such as Prosci or Kotter (desirable)
Excellent communication, facilitation and stakeholder management skills
Professional proficiency in English and Italian
Why This Role
You'll play a key part in accelerating grid modernisation, helping energy distribution customers turn cutting-edge software into real operational impact.
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