Conversation Experience Designer
Pubblicato il 27-10-2026 - Wonderful in Milano
ph3About the Role /h3 pWe're looking for a Conversation Experience Designer to shape how people experience talking with our AI agents: the words, rhythm, and relational dynamics that make an interaction feel clear, credible, and worth coming back to. /p pThis role sits at the intersection of linguistics, communication design, and applied persuasion/rapport techniques. You'll define how our agents build trust, handle hesitation and uncertainty, recover gracefully from misunderstanding, and guide people toward action, all in service of one outcome: people choosing to keep using the agent. /p h3Key Responsibilities /h3 ul liConversation Flow Design: Design end-to-end dialogue journeys (onboarding, error recovery, edge cases, escalation/hand-off) from the user's cognitive and emotional experience — where they get confused, anxious, or drop off. /li liTrust Rapport Patterns: Apply linguistic and rapport‑building techniques (framing and reframing, pacing‑and‑leading, presupposition, mirroring, tension/objection defusing) to reduce user hesitation and increase follow‑through. /li liPrompt Engineering Tone of Voice: Draft and refine system instructions, guardrails,
and context guidelines to shape agent behavior and maintain brand voice. /li liPrototyping Testing: Build, simulate, and iterate on agent responses across various user personas and scenarios. /li liPerformance Analysis: Review real transcripts to flag tone mismatches, unclear phrasing, and comprehension failures. /li /ul h3Qualifications /h3 ul liExperience in UX Writing, Conversation Design, Conversational UX, or Prompt Design for LLM‑driven applications. /li liWorking familiarity with NLP (Neuro‑Linguistic Programming) frameworks — rapport techniques, framing/reframing, presupposition, pacing‑and‑leading — applied pragmatically as tested language patterns, not asserted as clinical fact. /li liStrong understanding of how Large Language Models operate, including context windows, system prompts, and tool‑calling logic. /li liAbility to transform complex business rules into natural, concise conversational experiences. /li liPortfolio showing conversation flows, prompt strategies, or interactive agent prototypes. /li /ul pCandidate Privacy Notice /p /p #J-18808-Ljbffr