Client Director, Fsi
Pubblicato il 25-10-2026 - Servicenow in Milano
Overview
As Client Director at ServiceNow, you will manage strategic FSI accounts, aligning our SaaS platform with client goals to drive adoption, renewals, and annual recurring revenue growth.
You will act as a trusted adviser to C-level stakeholders, leading cross-functional, virtual teams to deliver outcomes.
You will shape global account strategies, develop roadmaps, and ensure an outstanding customer experience.
This role offers impact at scale within a leading AI-enabled cloud platform, with opportunities to influence how large enterprises work.
Retribuzione / Benefits
generous paid leave
meal vouchers
employee share purchase opportunities
comprehensive insurance coverage
wellbeing and mental health programs
family-forming support
Responsabilità
Provide strategic leadership and partnership as the relationship manager between customers and ServiceNow
Coordinate with cross-functional teams (Solution Sales, Solution Consulting, Support, Professional Services) to develop solutions
Oversee growth of global accounts and deployment of worldwide resources
Build trust and multi-tiered relationships from project/IT teams to CxO level
Develop roadmaps and capabilities to deliver outstanding customer experience
Achieve financial targets including Licenses, Renewals, and Professional Services
Requisiti fondamentali
10+ years of client management with revenue opportunities
5+ years as a Client Director or equivalent with multi-million-dollar sales scope and executive relationship management
Experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management within software or IT sales
Experience exceeding sales targets
Experience leading virtual or matrixed teams
Extensive background with large FSI companies
Understanding of broad, macro-level IT needs for prospective clients
Travel up to 50%
executive-level relationship management
strategic thinking
cross-functional collaboration
AI integration into work processes
SaaS platform knowledge
experience with ITSM/HR/Security Operations/ITOM domains