Product Support Manager, Harvesting
Pubblicato il 25-10-2026 - Agco in Monza
Overview
In this role you will lead targeted technical support for the IDEAL combine line, guiding field service teams and collaborating with engineering, production and quality.
You drive diagnostics, root-cause analyses and knowledge sharing to improve product quality and service capability.
You will serve as the gateway for complex technical issues, translating findings into actionable solutions and documentation.
This role offers global collaboration within AGCO's harvesting service organization and a chance to shape service excellence and field performance.
Retribuzione / Benefits
premio scheme participation
flexible working time and remote work option
private health insurance with partial coverage
canteen with meal allowance
Responsabilità
Handle technical inquiries related to IDEAL combines (hydraulic/electronic functions, machine setup, diagnostic guidance)
Lead root-cause analyses, moderate the process, and communicate results across the service organization
Develop and maintain expert knowledge for IDEAL combines (electronic/hydraulic items, mechanical drives, engines, future tech)
Research, investigate and troubleshoot product concerns; drive RCA using AGCO systems/tools; collaborate with engineering, production, quality, and other departments when solutions are undocumented
Provide and maintain technical documentation; create knowledge articles and service information for future troubleshooting
Support product and quality improvements, dealers' service capability, and their professional growth
Engage in training, field visits, and other technical support initiatives to stay ahead as a product expert
Requisiti fondamentali
Comprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic systems)
Ability to diagnose and resolve complex technical issues
Practical experience fixing technical problems with structured repair actions
Strong understanding of service operations and parts management processes
Experience supporting dealers and customers during harvest seasons
Excellent interpersonal and communication skills, with collaboration across dealers, customers, engineering teams and stakeholders
Commercial awareness of agriculture dealer networks and business impacts of service on product performance
Advanced PC and Microsoft Office skills; experience with diagnostic and reporting tools (beneficial)
Fluent in Italian and English (spoken and written)
Excellent interpersonal and communication skills
Collaborative and team-oriented mindset
Customer-focused approach
Mechanical, hydraulic, and electronic systems knowledge in harvesting equipment
Diagnostics and root-cause analysis
Knowledge management and documentation (knowledge articles)