Front Office Manager
Pubblicato il 27-10-2026 - Auberge Collection in Firenze
pCollegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit. /p pConnect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge /p h3Job Description /h3 pThis is a key leadership role, responsible for creating an exceptional experience for our guests and supporting our team in delivering the highest standards of service. /p pThe Front Office Manager will lead, support and develop the Front Office team throughout the entire guest journey, from pre-arrival to check-out and follow-up. The role will ensure smooth daily operations, high guest satisfaction and consistent service standards, while supporting the team’s development and the hotel’s financial performance. /p ul liLead and oversee the daily operations of the Front Office, ensuring a smooth and efficient guest journey. /li liMaintain a strong presence on the floor, leading by example and remaining actively engaged with both guests and team members. /li liWork closely with the Rooms Division Manager and other department leaders to ensure seamless communication and operational alignment across the hotel. /li liSupervise,
motivate and develop Front Office Team Members, fostering a culture of excellence, teamwork and accountability. /li liSet the tone for exceptional hospitality by creating a warm, personalized and memorable experience for every guest. /li liHandle guest feedback and complaints with professionalism, discretion and a strong service-recovery approach. /li liEnsure consistent adherence to the hotel’s luxury service standards, policies and procedures. /li liOversee arrivals, departures, VIPs, repeat guests, special occasions and special requests, ensuring a high level of personalization and attention to detail. /li liMonitor guest satisfaction, service quality and operational KPIs, identifying opportunities for continuous improvement. /li liSupport the achievement of departmental financial targets through effective upselling, cost awareness and operational efficiency. /li liEnsure compliance with all relevant safety, security, privacy and hotel procedures. /li liEnsure timely, thoughtful and personalized communication with guests before, during and after their stay. /li /ul h3Qualifications /h3 ul liMinimum 4 years of experience as a Front Office Manager or in a similar leadership rolein a luxury hotel. /li liPrevious experience and a strong understanding of the main Front Office functions, including Reception, Concierge, Guest Relationsand Bell Services. /li liGood knowledge of Housekeeping operations and experience working closely with the department. /li liStrong knowledge of OPERA and Alice, or similar hotel management systems. /li liExcellent communication and leadership skills, with the ability to inspire, motivate and develop a diverse team.
/li liAbility to collaborate effectively with the Food Beverage department and other hotel departments. /li liStrong focus on guest satisfaction, service excellence and attention to detail. /li liHighly organized, proactive and able to manage multiple priorities in a fast-paced environment. /li liFluent in English and Italian; additional languages are considered a plus. /li liFlexible and willing to work shifts, weekends and holidays when required. /li /ul h3Additional Information /h3 pbAbout Auberge Collection /b /p pAuberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. /p pFor more information: auberge.com /p pConnect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge /p pbAbout Friedkin /b /p pFriedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. /p pFounded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. /p pThe Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. /p pFor more information, please visit /p pBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply /p #J-18808-Ljbffr