Guest Service Supervisor
Pubblicato il 27-10-2026 - hosco_abroad in Crotone
pConstance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences — for guests and team members alike. /ppWe are seeking an experienced and customer-focused Guest Relations Manager to lead our guest relations department at Constance Belle Mare Plage, our prestigious luxury resort in Mauritius. In this Head of Department executive role, you will be responsible for overseeing all aspects of guest relations, ensuring exceptional service delivery and creating memorable experiences for our discerning clientele. The successful candidate will demonstrate strong leadership capabilities, exceptional interpersonal skills, and a genuine passion for hospitality excellence. /pulliLead, mentor, and develop the guest relations team,
fostering a culture of excellence and continuous improvement /liliOversee all guest interactions and ensure consistent delivery of premium service standards across the resort /li /ulh3Duties and Responsibilities: /h3pResponsibilities and duties for this position shall include, but not limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. /ph3Guest Relation Team Management /h3ulliLead, supervise and motivate the Guest Relations Team to deliver consistently high standards of service. /liliEstablish clear objectives, standards and performance expectations for the team. /liliPrepare and monitor duty rosters, ensuring adequate coverage according to occupancy and operational requirements. /liliConduct daily briefings and ensure effective communication of VIPs, special occasions, guest preferences and operational information. /liliCoach and develop team members through regular feedback, training and on /li /ul #J-18808-Ljbffr