Customer Experience Manager
Pubblicato il 27-10-2026 - Schneider Electric in Padova
h3Overview /h3 /brpIn this role, you will champion the voice of the customer for the global Cooling business, leading journey mapping and driving improvements across the full customer experience. You will coach cross-functional teams to embed customer-centric decision-making and manage end-to-end satisfaction beyond product quality. You’ll elevate and resolve top customer issues, monitor touchpoints, and shape actions that raise loyalty and trust. This is a chance to influence how the business delivers value at scale and to partner with leaders across the organization. /p /brh3Retribuzione / Benefits /h3 /brul /brlihealth and life insurance /li /brlipaid time off /li /brliparental and care leave /li /brliflexible work options /li /brliretirement savings plans /li /brliperformance and development conversations /li /br /ul /brh3Responsabilità /h3 /brul /brliMonitor customer experience satisfaction across global Cooling touchpoints /li /brliIdentify root causes of dissatisfaction and drive actions to address escalations and CMIs /li /brliFocus on factors beyond product quality (FAT, On-Time Delivery, communication, responsiveness)
/li /brliShare CX performance with stakeholders and elevate warnings to set priorities /li /brliFoster a customer‑centric mindset and share journey best practices /li /brliDrive resolution of escalated cases with internal Cooling teams and present solutions to leaders/clients /li /brliLead quality actions involving Commercial/LOB/Global Marketing/Global Supply Chain/Operations /li /brliEngage ad‑hoc teams to implement fixes after stakeholder agreement and close warnings/priorities /li /br /ul /brh3Requisiti fondamentali /h3 /brul /brliUndergraduate degree in Quality, Customer Experience, Engineering, or Manufacturing /li /brli8+ years experience in Quality/Customer Experience/Engineering/Manufacturing /li /brliStrong change manager, able to influence and drive alignment in a matrix organization /li /brliCustomer-oriented mindset /li /brliExcellent communication and interpersonal skills /li /brlicommunication /li /brlistakeholder management /li /brlichange management /li /brliroot cause analysis (implied) /li /brlicustomer journey mapping (implied) /li /br /ul #J-18808-Ljbffr