Product Support Manager, Harvesting

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8oopjv

OverviewVuole candidarsi?
Si assicuri che il suo CV sia aggiornato, poi legga attentamente le specifiche del lavoro prima di procedere.In this role you support AGCO's IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team.
You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting.
You act as a gateway for technical queries, driving measurable improvements in product quality and service capability.
You will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers.Retribuzione / Benefitspremio schemeflexible working timeremote work possibilityprivate health insurancemeal allowanceon-site canteenResponsabilitàHandle technical inquiries related to IDEAL combines including hydraulic and electronic functionsLead root cause analyses and act as moderator for the service organizationDevelop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future techResearch,



investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and toolsProvide and maintain technical documentation and knowledge articles to support troubleshootingSupport product and quality improvements and dealer service capabilityParticipate in training and field visits to stay updated on technical support initiativesRequisiti fondamentaliComprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic)Ability to diagnose and resolve complex technical issuesExperience with repair actions xysqume and service operations processesUnderstanding of parts management and dealer network dynamicsExcellent communication and collaboration with dealers, customers and cross-functional teamsAdvanced PC skills and familiarity with diagnostic/reporting toolsFluency in Italian and Englishstrong interpersonal communicationcollaboration across departmentscustomer-oriented mindsetdiagnostic and root cause analysiselectrical and hydraulic system knowledgemechanical drive systems#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8oopjv