Remote IT Engineer/Helpdesk Engineer
Pubblicato il 27-10-2026 - Infosys BPM in Italia
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software Performance Monitoring : Monitor and address performance-related issues User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users Update or create documentation, manipulate data, and define enhancements Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors,
and third‑party support provider Prior experience in a customer-focused end‑user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions Customer‑Focused Support: Experience in a customer‑focused end‑user support function covering EUC and software/OS installations and support Incident Resolution : Proficiency in incident resolution, requests, changes, and problem‑solving activities delivered within agreed service level agreements (SLAs) Microsoft Product Knowledge : Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products. #