Customer Support Specialist
Pubblicato il 27-10-2026 - The Boeing in Italia
We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Boeing Global Services, Consumables & Expendables (C&E;) Distribution Business is looking for a Customer Support Specialist for our office in Lonate Pozzolo (near Milano), Italy . In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers, customers and a variety of internal departments. Your responsibilities include tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service. Internal customer support for the sale of consumables (i. e. small hardware, electronics, lighting and chemicals) for the aviation industry for both OEM and MRO usage Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries Regular communication with your customers about the status of their orders and coordinate any changes Monitoring returns and processing complaints together with internal teams like Quality Assurance and Procurement Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issue efficiently Basic Qualifications (Required Skills and Experience)
~2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector ~ Prior experience within after sales or order resolution in a customer facing role ~ Fluent Italian to communicate effectively with external customers and internal teams ~ Intermediate English skills to navigate our systems more easily Preferred Qualifications (Desired Skills/Experience) Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce Proficiency with the MS Office package, especially Excel Familiarity with working for an international customer base Enjoyment of daily customer contact and working independently What we can offer Lunch Vouchers for each day worked Cross-functional and international collaboration around the globe Tailored training opportunities for your area of work This role is a CBA livello 3 contract Pay is based upon candidate experience and qualifications, as well as market and business considerations, Summary pay range: Candidates must have current legal authorization to work immediately in Italy. Relocation Relocation assistance is not a negotiable vantaggi for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (Italy) race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews. #