Customer Service Specialist
Pubblicato il 27-10-2026 - Inission Power in Ancona
We’re hiring a Customer Service Specialist | Osimo (AN), Italy
Inission Power S.p.A. designs, manufactures and markets customized and standard power supplies, electronic control boards, LED drivers and high-power LED modules for industrial, energy, rail, defense, medical and lighting applications.
We are looking for a Customer Service Specialist to manage assigned customer accounts throughout the order-to-delivery cycle, ensuring accurate orders, timely communication and effective coordination with our internal teams.
Your main responsibilities will include
- Managing customer orders, changes, forecasts and order confirmations in Microsoft Dynamics 365 Business Central.
- Coordinating deliveries and keeping customers informed.
- Handling complaints, returns and return merchandise authorizations (RMAs).
- Supporting Finance with payment monitoring and reminders.
- Maintaining accurate customer data and documentation.
- Monitoring customer satisfaction and contributing to service improvements.
What we’re looking for
- A secondary school diploma or university degree, preferably in business, languages, management or a technical discipline.
- At least 2 years of experience in Customer Service, Sales Operations or order management within B2B industrial electronics or electromechanical companies.
- Excellent Italian and at least B2-level English, both written and spoken.
- Good working knowledge of ERP systems, preferably Dynamics 365 Business Central, Microsoft 365 applications: Excel and Outlook.
- Experience with customer order management, forecasting, shipping procedures, returns and invoicing processes.
- Experience in an international manufacturing environment and familiarity with Incoterms and export documentation would be an advantage.
We’re looking for a customer-focused, proactive and detail-oriented person who is eager to grow professionally within a company that is part of an international group. Strong communication and organisational skills, reliability, a collaborative approach and a commitment to continuous improvement complete the profile.
What We Offer
- CCNL Metalmeccanica Industria
- Gross Annual Salary (RAL): €20,000–€25,000, depending on experience and qualifications
Location: Via Ancona, 59 - 60027 Osimo (AN) Italy
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Settore
- Fabbricazione di apparecchi elettrici, materiali elettrici e componenti elettronici
Tipo di impiego
A tempo completo