Onsite Support Engineer
Pubblicato il 28-10-2026 - Infosys BPM in Roma
Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow
Responsibilities:
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
- Performance Monitoring: Monitor and address performance-related issues
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
- Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
- Collaboration:
Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third‑party support provider
Required skills:
- Prior experience in a customer-focused end‑user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
- Customer‑Focused Support: Experience in a customer‑focused end‑user support function covering EUC and software/OS installations and support
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem‑solving activities delivered within agreed service level agreements (SLAs)
- Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.