Booking Agent
Pubblicato il 28-10-2026 - Walks Inside Rome in Roma
Company Description
Walks Inside Rome offers classic and alternative tours designed for first-time visitors and discerning travelers who want to experience authentic sides of the Eternal City. The company specializes in private and small-group experiences, led by licensed, English-speaking local guides who are passionate about sharing Rome's art, history, food, and culture.
Tours often feature priority entrance and special reservations for major attractions such as the Colosseum, Vatican City, and the Vatican Museums and Gardens, with small groups limited to around 8–12 participants.
In addition to tours, Walks Inside Rome supports guests with transfers, transportation, accommodation, and restaurant bookings to provide a complete travel experience across Italy's most spectacular destinations.
Role Description
The Booking Agent & Travel Planner is a full-time, on-site role based in Rome. This role is responsible for managing tour reservations, coordinating transfers and accommodation, and arranging restaurant bookings and special requests for individual travelers, families, and small groups.
Day-to-day tasks include responding to inquiries via email, phone, and online platforms, advising clients on tour options and itineraries, and ensuring that all bookings are accurately entered into the company's systems.
The role involves collaborating closely with guides, operations staff, and partner providers to confirm schedules, handle last-minute changes,
and resolve issues promptly.
The Booking Agent & Travel Planner also supports sales initiatives by recommending additional experiences, maintaining high service standards, and contributing to a seamless and enjoyable client journey from initial contact through post-trip follow-up.
As the team grows, the role will naturally evolve: you will become a point of reference for colleagues, help coordinate daily priorities, and take on increasing responsibility for how the team works together.
Qualifications
- Strong communication skills, including clear spoken and written English. Additional languages, especially Italian, are an advantage.
- Proficiency with booking systems and reservation platforms, with confidence using CRM or tour management software and standard office applications.
- Demonstrated customer service experience, with a client-focused mindset and the ability to manage inquiries and complaints professionally.
- Background in sales and negotiation, with the ability to recommend services, upsell experiences, and secure favorable arrangements with partners.
- Knowledge of Rome and Italian tourism, including key attractions and logistics, or a strong motivation to learn quickly.
- Excellent organizational skills, attention to detail, and the ability to manage multiple bookings and timelines in a fast-paced environment.
- Flexibility and teamwork, including the ability to work on-site in Rome