Guest Relations Agent
Pubblicato il 28-10-2026 - hosco_abroad in Lucca
Job SummaryAX ODYCY is looking for a friendly and service-oriented Guest Relations Agent to join its Guest Experience team. The successful candidate will act as a key point of contact for guests, helping to create a welcoming environment and ensuring a positive and memorable stay.
Responsibilities:
- Welcome guests and maintain regular contact throughout their stay.
- Attend to guest requests, enquiries, and special requirements.
- Provide information about hotel facilities, services, promotions, and local attractions.
- Anticipate guest needs and respond promptly to feedback or concerns.
- Assist with travel arrangements, messages, and other guest services.
- Promote hotel outlets, activities, and available offers.
- Maintain accurate guest records, logbooks, and shift handovers.
- Coordinate with other departments to ensure smooth service delivery.
- Follow company standards relating to service, safety, hygiene, and emergency procedures. vetrinabakeca