Operations Controls
Pubblicato il 28-10-2026 - Generali Italia in Milano
The Operations Controls & KPI Monitoring unit oversees the effectiveness and efficiency of the Operations function by conducting structured oversight activities supported by a comprehensive set of Key Performance Indicators (KPI). Additionally, it manages and monitors the Operations budget and maintains the governance framework that ensures timely execution of actions required by Control Functions. The unit is responsible for active operational due diligence on third-party asset managers and for managing the full operational lifecycle of brokers, including the operational aspects of ISDA agreements and the technical setup with clearing brokers for derivatives activities. It assesses passive KYC requests to enable business relationships with brokers and external asset managers and supports investment activities in Alternative Investment Funds. The team also handles passive due diligence requests received from external parties. In addition, it oversees the services provided by Depositary Banks and Fund Administrators, providing operational support to the Head of Operations in her role as OBR, coordinating the lifecycle of related agreements such as Service Level Agreements and Operating Memoranda in collaboration with the Legal Department and other relevant functions. Finally, it coordinates relationships with Operations’ internal clients, ensuring effective management of contracts and service lifecycles.
The intern will support the team through the following activities:
Supporting the development and maintenance of the oversight framework with a focus on KPI
Supporting the analysis of KPI outcomes and trends by interacting with Operations functions and contributing to the identification of non-natural trends
Preparation of internal reports and KPI dashboards used to monitor operational efficiency
Supporting the follow-up of recurring activities within the KPI perimeter
Assisting in managing interactions with internal clients by tracking service requests and updates related to contracts and operational activities
Supporting monitoring activities related to corporate obligations required by the data quality and governance framework
Master’s degree in Economics, Finance, Business Administration, Management Engineering, Statistics, Data Analytics or related disciplines.
Interest in business processes, operational controls, data analysis and performance monitoring.
Basic understanding of business processes and operational workflows. Previous exposure to the financial services industry is considered a plus.
Good command of Microsoft Office
Fluency in Italian and English
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