Customer Care Representative
Pubblicato il 28-10-2026 - Medtronic in Milano
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
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Job Specific Summary
As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.
This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.
Your work will directly support healthcare providers and ultimately contribute to patient care.
Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.
This position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.
Primary Responsibilities
Act as the primary point of contact for customers throughout the service and repair journey
Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
Support quality and compliance requirements in a highly regulated MedTech environment.
Contribute to process improvements and continuous improvement initiatives
Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day
Required Qualifications
High School Diploma and 2+ years of relevant experiencein customer service, operations, service support or a related environment
Professional proficiency in English and Spanish, both written and verbal
Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Proficiency in French and English (mandatory )
Experience working within established processes and procedures in an operational environment
Preferred Qualifications
Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
Proficiency of an additional European language
Experience managing customer escalations or complex customer inquiries
Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities
Medtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers' Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This commitment applies to all company personnel without exception.
This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills o