Customer Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8otxwa

xFarm Technologies is an independent tech company, created by farmers for farmers, promoting the digitalisation of the agri-food sector through a comprehensive platform accessible from PCs, tablets and smartphones.

The xFarm platform is designed to help agricultural entrepreneurs and industry players manage all business operations simply and efficiently. It is built around five core pillars: Farm Management, Agronomy, Precision Farming, Connectivity, and Sustainability.xFarm Technologies today supports the work of 630,000+ farms and is present on 24,000,000+ hectares in more than 100 countries around the world.

Who We Are

xFarm Technologies is an independent tech company, created by farmers for farmers, promoting the digitalisation of the agri-food sector through a comprehensive platform accessible from PCs, tablets and smartphones. The xFarm platform is designed to help agricultural entrepreneurs and industry players manage all business operations simply and efficiently. It is built around five core pillars: Farm Management, Agronomy, Precision Farming, Connectivity, and Sustainability.xFarm Technologies today supports the work of 630,000+ farms and is present on 24,000,000+ hectares in more than 100 countries around the world.

Now it’s time to accelerate and we need you

We are looking for a hands‑on and versatile Field & Customer Support Specialist to join our Customer Support and On Field Ops team. This is a strongly operational role, split between direct field activity during the high season (hardware installations, subcontractor coordination and logistics) and full integration into the Customer Support team during the rest of the year.



You will report to the Customer Experience Manager and be based mainly on the field from March to October, with direct responsibility for installations, shipment management and coordination of our external service centers (PGI).

Your Mission

High Season (March–October) — Field Operations & Logistics

- Carry out on-site installations and/or coordinate external installers during the high season;
- Interface directly with the Logistics Senior Specialist to check shipment status, support their management and set priorities;
- Create shipment orders and plan interventions through Salesforce;
- Create work orders for PGI service centers via xRM, coordinating with PGI and with the customer to ensure materials are shipped correctly and installations run smoothly;
- Carry out preliminary site inspections before scheduling, in coordination with the HSE team;
- Coordinate with the service center (PGI) and the HSE contact to kick off the documentation process for each site;
- Identify gaps in the hardware process and contribute to closing them.

All Year — Monitoring & Support

- Monitor sensor status for customers who requested it, and own the coordination of the related resolutions;
- Manage and use the CRM (Salesforce) as the reference system for all customer interactions.

Low Season (October–March)



— Customer Support

Outside the season, and during the periods when not engaged in the field, the role becomes interchangeable with the Customer Support Specialist:

- Manage customer support chat and phone lines;
- Run online training sessions on the use of the xFarm platform;
- Support existing platform users, identifying upselling opportunities;
- Run functional tests on the application and report results to Product and R&D.;

Opportunities

- Be part of a young, smart and digital environment;
- Play a hands‑on role that combines field operations with customer relationships, directly impacting how farmers experience xFarm;
- Work closely with Logistics, HSE, Product and R&D; teams across a fast-growing Smart Farming platform;
- Opportunities for professional development and career advancement in a dynamic, fast-growing environment.

Work Model

- March–October: mainly in the field, with high availability to travel and be reachable during the season;
- October–March: office presence required, with the possibility of lavoro da remoto for at least 2 days a week.

Qualifications

- Valid driving license (B) and availability for frequent travel during the high season;
- HSE certifications for site access: general safety + high‑risk specific, first aid, fire prevention, "preposto" (or willingness to obtain them);
- Previous experience in field service, hardware installations or construction site work;
- Technical aptitude: familiarity with IoT hardware, sensors and installation equipment;
- Knowledge of CRM systems (preferably Salesforce) for order management and activity planning;
- Good communication ski

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8otxwa