Technical Support Specialist
Pubblicato il 28-10-2026 - Nomos in Milano
To strengthen our team, we are looking for a Technical Support Specialist who will act as a bridge between our software solutions and our partners (System Integrators and Enterprise clients). This is not traditional technical support: the role involves managing complex issues, supporting integration phases, and liaising with our developers to ensure the operational continuity of systems used daily by millions of users. Your responsibilities
* Provide second-level technical support for proprietary software solutions (custom and mission-critical).
* Support System Integrators during system installation, configuration, and integration phases.
* Analyze and diagnose complex technical issues through log analysis, databases, and API/broker flows.
* Work closely with the development team (R&D;) to report bugs and improve the product.
* Contribute to the creation of technical documentation and guides to enhance partner autonomy.
* Monitor the proper functioning of customer installations, ensuring compliance with Nomos quality standards. What we are looking for in you
* Technical Background: Education in Computer Science or Engineering (or equivalent experience in technical roles).
* Hard
Skills:
o Good knowledge of SQL language and relational databases. o Ability to perform technical analysis and troubleshooting in complex environments. o Knowledge of Linux OS, MS Windows Server, Embedded Android.
* Soft
Skills:
o Strong problem-solving aptitude and analytical skills. o Excellent communication skills to interact with technical stakeholders. o Proactivity and a desire to grow in a technologically stimulating environment. o Teamwork-oriented mindset.
What we offer
* Contract: Position and salary commensurate with actual experience.
* Stimulating environment: The opportunity to work on technologically advanced and diverse projects.
* Growth: An environment that values merit. The Technical Support role is the ideal starting point for gaining in-depth knowledge of our solutions and our partners’ processes. For candidates who demonstrate strong organizational and interpersonal skills,
we offer
a career path towards the role of Technical Account Manager, becoming a strategic consultant to our main business customers and system integrators. #J-18808-Ljbffr