28 ott - Lazio
GCC
The job: Manager of Trip Leaders Team BASED IN ROME The company: Overseas Adventure Travel/Grand Circle Corporation What We’re Looking For:
* A strong, engaging leader who is adaptable, creative, organized, and self-driven
* Experience in training, coaching, and/or people management (travel industry experience is a plus)
* Excellent written and verbal English communication skills
* Proven ability to build trust-based relationships and motivate teams
* Solid administrative skills, including proficiency with databases and Microsoft Office
* Sound judgment with the ability to make tough decisions when needed
* Willingness to travel on short notice and work extended hours when required
* Dependability, integrity, strong work ethic, and effective time management
What We Offer
* €38,000 annually
* Incentive Bonus based on targeted results
* Merit increase based on performance
* Personal and Professional Growth – Available on request
* Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
* Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price
* Referral Premio
* Full training program onsite
* Working as part of an international team (exposure to colleagues in worldwide offices).
* All benefits are applicable at company discretion
Key Responsibilities
* Recruit and train Tour Guides aligned with our Company Values
* Build and maintain hiring and training plans to support all products needs
* Lead Tour Guide meetings and training sessions both in-office and on the road
* Create individualized training plans for new Tour Guides
* Support, inspire, and coach the existing Tour Guide team to achieve excellence
* Conduct live coaching via phone, Microsoft Teams, and in person
* Ride along on tours to assess and support on-the-ground performance
* Assign Tour Guides based on performance and operational requirements
* Address underperformance when necessary
* Engage with travelers during tours
* Provide 24/7 emergency support to Tour Guides
* Manage administrative tasks while traveling and in the office
* Review passenger feedback to inform coaching plans
* Deliver weekly reports to Regional Leadership Key
Requirements:
* Experience in corporate culture–driven hiring and training
* Demonstrated ability to lead, motivate, and develop people to achieve high‑quality results
* Strong prioritization and decision‑making skills
* Ability to conduct effective 1:1 communication using feedback models
* Comfortable working in a fast‑paced environment
* Confident public speaking and presentation skills
* Proficiency in Microsoft Word and Excel
* Ability to travel as required
* Travel industry experience preferred #J-18808-Ljbffr
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