Director - Operations (KWT)
Pubblicato il 28-10-2026 - Deutsche Post DHL in Firenze
Overview
In this role you lead Kuwait Operations, overseeing facilities, personnel and service delivery to meet cost, quality and service targets. You will drive performance improvements, budget adherence and customer satisfaction while ensuring security and compliance. You collaborate with regional teams to implement country projects and expand the road-haul network. The role combines operations leadership, project coordination and a strong focus on security and ISO/TAPA standards. This is an opportunity to shape a high-impact, international operations function.
Responsabilità Directly manage country operations cost and service performance against standards
Maintain gateway status and security compliance (TAPA)
Oversee facilities maintenance and optimal site locations
Ensure ISO 9001, ISO 14001, ISO 18001 compliance and drive continuous improvement
Plan new facility locations and customer touchpoints
Control costs and achieve cost targets with Business Units
Ensure pickup, delivery and shipment processing meet performance standards
Implement regional and country projects and realize business benefits
Lead and train the Operations team to meet targets and manage performance
Coordinate with Regional Hub, Transportation,
Sales and third-party contractors to grow road haulage network
Monitor transit times and take action to meet targets
Manage fleet and ensure vehicle availability at optimal cost
Oversee construction/renovation of facilities to meet forecasted volumes
Develop country quality strategy aligned with ISO standards
Measure service performance using Service Quality Index
Develop and manage nationwide security program
Requisiti fondamentali Degree level education preferred
6-8 years in Operations with 5+ years leading large teams
Project management experience preferred
Strong understanding of Service Theory, Operations Management, THP/TSP/GSOP, ISO processes and TAPA
Excellent written, verbal and presentation skills
Proficient PC skills, especially MS Office
Passion for customer delight and high-performance leadership
Ability to build and lead teams and drive high-performance culture
Resilience, stress tolerance and problem-solving capabilities
Good planning and organizing skills
leadership
communication
stakeholder management
Service Theory
Operations Management
THP/TSP/GSOP