Client Advisor
Pubblicato il 28-10-2026 - CALZATURIFICIO STEPHEN in Milano
We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.
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We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.
Marni is looking for a Client Advisor to join its team's Boutique in Milan . This role is ideal for a client-focused professional with a strong background in luxury retail, who is passionate about delivering exceptional service and contributing to business performance.
PROFILE Deliver a high standard of client service, ensuring an elevated and personalized in-store experience
Develop and maintain long-term relationships with clients, fostering loyalty and repeat business
Identify and maximize sales opportunities across all product categories
Apply effective selling techniques to anticipate and meet client needs
Capture and maintain accurate client data in CRM systems
Proactively engage clients to strengthen relationships and drive retention
Support the execution of in-store events and client engagement activities
Contribute to the development of the store’s local client network
Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures
Maintain high standards of visual merchandising and store presentation in line with company guidelines
Ensure compliance with company policies and operational procedures
Support stockroom activities, including receiving, transfers, inventory, and reporting
Partner effectively with the store management team to support business objectives
Contribute to a positive and collaborative team environment.
Job Requirements Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus
Proven ability to achieve sales targets and build strong client relationships
Strong communication and interpersonal skills
Results-oriented with a client-centric approach
High attention to detail and organizational skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools
Fluent in English; additional languages are an advantage.
What We Offer CCNL Terziario Commercio
Salary (gross annual): € 30.000
Commissions
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The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.
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Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.
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