Technical Service Engineer
Pubblicato il 28-10-2026 - Solplanet in Italia
Our belief:
- At SOLPLANET, we are driven by a simple idea: solar for everybody
- We strive to create the best possible experience for our customers and partners by delivering reliable, easy-to-use and bankable renewable energy solutions
- That is why our solar inverters, energy storage systems, EV chargers and utility-scale solutions are designed to be efficient, reliable and user friendly
Who We Are:
- Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
- AISWEI has more than 17 years of expertise in R&D; and manufacturing, with a strong technology heritage from both Germany and China
- With 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the largest manufacturers of solar string inverters world-wide
- AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
- To support the next stage of growth, SOLPLANET is establishing a dedicated Utility Business Unit for EMEA, focused on utility-scale PV projects, MV solutions, grid integration, certifications and strategic customer development
- Our team passionately believe that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day
How you´ll help us:
- Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels.
- Provide commissioning support for Solplanet products,
both remotely and on-site.
- Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues.
- Support pre-sales activities by providing technical consultancy during customer meetings when required.
- Develop and maintain strong relationships with distributors, installers, EPCs and service partners.
- Collaborate closely with the Sales team to strengthen customer relationships and support business development.
- Work with Product Management, R&D; and HQ teams to resolve technical issues and continuously improve products.
- Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D.;
- Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance.
- Accurately document technical cases and customer interactions using CRM systems.
Requirements
Your background and skills:
- Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering or a related technical discipline.
- Previous experience in technical support, commissioning, after-sales service or application engineering is preferred.
- Experience in the photovoltaic, renewable energy or electrical industry is considered an advantage.
- Experience with PV inverters, energy storage systems or EV chargers is appreciated but not mandatory.
- Experience working with distributors, installers or EPC companies is preferred.
- Good knowledge of photovoltaic systems, energy storage systems and EV charging solutions.
- Understanding of grid code requirements and electrical standards is an advantage.
- Strong troubleshooting and analytical problem-solving skills.
- Good knowledge of CRM and ticket management systems is preferred.
- Customer-oriented mindset with excellent interpersonal and communication skills.
- Proactive, hands-on and solution-oriented attitude.
- Ability to work independently while collaborating effectively within international cross-functional teams.
- Language skills: Fluent Italian and business fluent English (written and spoken).
- Valid driving licence.
Benefits
What we offer:
- An International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit.
- Ownership and Impact : Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint.
- Value-Driven Culture : Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership.
- A Multi-Cultural Workplace : Work with colleagues from various cultures and perspectives, contributing