Tender & Customer Operations Manager
Pubblicato il 28-10-2026 - Altro in Italia
In this role you will manage end-to-end tender processes for public and hospital procurement in Italy, while handling select customer service and commercial operations to support Cytokinetics' growth. You will work with cross-functional teams to ensure timely, compliant tender submissions and accurate pricing/contract data, serving as the operational liaison for customers, distributors and internal stakeholders. You'll balance strategic tender management with day-to-day execution in a dynamic environment. This is an opportunity to influence pricing, contracting, and tender outcomes at scale within the Italian pharma market.
Manage end-to-end tender process for public and hospital procurement opportunities
Monitor national, regional and local tender publications to identify opportunities
Coordinate preparation, review and submission of tender documentation within deadlines
Liaise with external tender agencies and procurement platforms
Support alignment on pricing, commercial terms and tender strategy
Maintain tender trackers and report opportunities, submissions, awards and expirations
Monitor tender outcomes and communicate results to stakeholders
Support forecasting and business planning via tender pipeline analysis
Ensure compliance with procedures, regulations and industry requirements
Provide legal guidance on tender-related matters, including contractual clauses and risk assessment
Maintain pricing databases and commercial conditions
Support contract creation, amendments, renewals and documentation management
Update SAP with approved pricing and contract information
Maintain records of awarded tenders and customer agreements
Support commercial and market access with operational analyses and reporting
Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices
Coordinate internally to resolve inquiries on product availability, deliveries, contracts, pricing and tender execution
Monitor order fulfilment and support issue resolution with Supply Chain and logistics
Manage administrative documentation required by customers and authorities
Maintain customer master data and relevant commercial information
Support onboarding of new customers and distributors
Work with Market Access, Commercial, Supply Chain, Quality, Medical Affairs and external partners
Support audits and compliance reviews; contribute to continuous improvement and systems/tools implementation
University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines (education level not explicitly fixed)
Minimum 3–5 years of experience in public tenders
Preferred experience in commercial operations and customer service in pharma/healthcare
Good understanding of Italian healthcare and public procurement environment
Experience managing tender documentation and administrative requirements
Familiarity with ERP systems, preferably SAP, and Microsoft Office applications
Strong organisational and analytical skills
Excellent attention to detail and compliance mindset
Fluent Italian and professional English
Organisational and analytical skills
Compliance mindset
SAP
Microsoft Office
ERP systems