Front Desk Receptionist
Pubblicato il 28-10-2026 - Paragon700 boutique Hotel in Ostuni
**PARAGON 700 BOUTIQUE HOTEL & SPA is looking for a FRONT & Back Office agent** We are looking for a dynamic and service-driven Front/Back Office Agent to complete our 5-star boutique hotel team for the SEASON 2026. Key Responsibilities: - Deliver a warm and personalized welcome to every guest, ensuring a seamless check-in, stay, and check-out experience
- Maximize upselling and cross-selling opportunities for rooms, dining, and hotel services
- Handle reservations and inquiries with a focus on converting leads into bookings
- Monitor and support the hotel’s social media presence by engaging with guests online, encouraging reviews, and sharing content in line with brand standards
- Respond promptly to guest requests and feedback both onsite and digitally
- Support back-office administration and coordination across departments to deliver a flawless 5-star service **Requirements**: - Previous experience in luxury hospitality or guest relations preferred
- Strong sales and upselling skills with proven results in a customer-facing role
- Proficiency in PMS management system **DirectHoliday**, Booking engine **SimplyBooking** and MS Office
- Excellent communication skills and a confident, engaging personality
- Familiarity with social media platforms and their role in brand reputation
- Professional appearance, adaptability, and attention to detail
- Fluency in English; additional languages are a strong advantage Contract: Tempo pieno Duration: Seasonal (May - October) with possibility to renew or extend Shifts: - flexible **Experience**: - Professional experience in a 5* Boutique Hotel and minimum 2 years in the same position (mandatory) Lingua:
All CVs must be sent with **picture** andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection. **Experience**: - Front office agent: 2 years (preferred) Work Location: In person