E-commerce Operations Specialist
Pubblicato il 28-10-2026 - Alpinestars in Asolo
pAlpinestars is a global leader in high‑performance protective gear, built on decades of innovation across the disciplines of motorcycle, motocross and motorsport, successfully transferring our success on track, to peace of mind for the everyday rider on road or trail. /ppFounded in 1963, the brand has become synonymous with technical excellence, athlete‑driven design, and a relentless commitment to pushing the boundaries of what’s possible in rider protection and performance. /ppToday, Alpinestars looks to a new challenge to shape the future of mountain biking. Through combining feedback from our class leading athletes and our extensive knowledge of cutting‑edge materials and advanced ergonomics, we are on a journey to take rider performance and protection to a whole new level. /ppbRole Overview /b /ppAs the E-commerce Operations Specialist, you will be responsible for ensuring a seamless and efficient end-to-end customer experience across our DTC E-commerce business. /ppThe role focuses on operational efficiency, delivery experience, post-purchase optimization, returns and continuous improvement. You will act as the main E-commerce point of contact with our distribution center. /ppbKey Responsibilities: /b /pulliTake ownership of delivering an bexcellent end-to-end operational customer experience, /b ensuring a seamless journey from order placement through to fulfilment, delivery, returns, exchanges and refunds. /liliOwn the returns process and return analysis, identifying trends and root causes, and work closely with the E-commerce Merchandising team to develop actions that help reduce avoidable returns. /liliAct as the main E-commerce point of contact for the distribution centre,
coordinating and resolving operational issues affecting customers. /liliDrive initiatives to improve the customer and post-purchase experience, including delivery, tracking, returns and customer communications. /liliOptimize and localize delivery methods and service options by market, based on localized customer expectations and performance. /liliMonitor order processing, fulfilment and delivery performance, identifying delays, exceptions and recurring issues. /liliWork with carriers and internal teams to improve delivery performance and service quality. /liliCollaborate with Customer Care to identify recurring customer pain points and translate them into operational improvements. /liliOptimize E-commerce operational processes and workflows to improve efficiency and scalability. /liliWork with IT and E-commerce teams to resolve operational issues across systems and integrations. /liliMonitor key operational and customer experience KPIs and identify opportunities for improvement. /liliSupport the implementation and testing of new operational solutions and processes. /li /ulpbSkills Experience: /b /pulli3+ years of experience in E-commerce operations, customer experience or a similar role. /liliStrong understanding of the E-commerce customer journey, particularly fulfilment, delivery, returns and post-purchase. /liliStrong analytical, organizational and problem-solving skills. /liliExperience with E-commerce platforms and order management systems; Shopify experience is a plus. /liliStrong communication and cross-functional collaboration skills. /liliProactive, customer-centric mindset with a focus on continuous improvement. /liliFluency in English; additional languages are a plus. /li /ulpSalary package: from 35.000€ + meal vouchers + welfare /p #J-18808-Ljbffr