pbLuogo di lavoro: /b Catania /p /brpbLocation: /b Lisbon, Portugalbr/bWork Model: /b Remote, Portugal-basedbr/bEmployment Type: /b Full-timebr/bLanguage Requirement: /b Italian and English /p /br /brh3About The Role /h3 /brpWe are hiring an bItalian-speaking Technical Customer Support Specialist /b for a tech customer service project based in bPortugal /b. /p /brpIn this role, you will provide customer support in bItalian and English /b, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences. /p /brpThis is a bremote position /b, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates. /p /br /brh3Responsibilities /h3 /brul /brliProvide technical customer service and support /li /brliIdentify, troubleshoot, and resolve customer issues efficiently /li /brliHandle customer inquiries and complaints with professionalism, empathy,

and patience /li /brliClearly explain technical solutions to customers /li /brliTrack customer issues and ensure accurate documentation /li /brliFollow up on cases until resolution /li /brliMaintain a positive customer experience and build customer loyalty /li /br /ul /br /brh3Requirements /h3 /brul /brliFluent in bItalian and English /b /li /brliTech-savvy and comfortable handling technical inquiriesbr/Strong communication skills /li /brliGood problem-solving ability and quick thinking /li /brliDetail-oriented and able to track issues properly /li /brliEmpathetic, patient, and customer-focused /li /brliAble to stay calm and focused in high-pressure situations /li /brliPrevious customer service experience is preferred /li /brliPrevious sales experience is a plus, but not mandatory /li /br /ul /br /brh3Benefits /h3 /brul /brliCompetitive Salary /li /brliRemote work model, based in Portugal /li /brliRelocation support provided /li /br /ul /br /brpOnly candidates fluent in both bItalian and English /b and currently based in Portugal or EU passport holders open to relocation will be considered. /p #J-18808-Ljbffr

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