Product Support Manager, Harvesting
Pubblicato il 28-10-2026 - Agco in Lecceh3Overview /h3 pIn this role you support AGCO’s IDEAL combine line by delivering targeted service solutions and guiding the global harvesting field team. You lead root cause analyses, coordinate with engineering, production and quality to resolve complex issues, and publish knowledge for future troubleshooting. You act as a gateway for technical queries, driving measurable improvements in product quality and service capability. You will work within a global service organization to shape the support ecosystem and knowledge base, leveraging training and field experience to empower dealers and customers. /p h3Retribuzione / Benefits /h3 ul lipremio scheme /li liflexible working time /li liremote work possibility /li liprivate health insurance /li limeal allowance /li lion-site canteen /li /ul h3Responsabilità /h3 ul liHandle technical inquiries related to IDEAL combines including hydraulic and electronic functions /li liLead root cause analyses and act as moderator for the service organization /li liDevelop and maintain expert knowledge on IDEAL combines across electronics, hydraulics, drive systems, engine and future tech /li liResearch, investigate and troubleshoot product concerns; drive root cause analyses using AGCO systems and tools /li liProvide and maintain technical documentation and knowledge articles to support troubleshooting /li liSupport product and quality improvements and dealer service capability /li liParticipate in training and field visits to stay updated on technical support initiatives /li /ul h3Requisiti fondamentali /h3 ul liComprehensive technical knowledge in harvesting equipment and combines (mechanical, hydraulic, electronic) /li liAbility to diagnose and resolve complex technical issues /li liExperience with repair actions and service operations processes /li /ul #J-18808-Ljbffr