Chatbot Manager
Pubblicato il 28-10-2026 - Extramus.eu in Saracena
CHATBOT MANAGER About This Job General Information Name of employer: Extramus Start Date: Always available Duration: 3 to 12 months Commitment: Full-time Language: English Basic knowledge: Required
Experience:
Not required Compensation: Assisting you in relocation to Italy and finding accommodation. No financial compensation Important: We can only host students that are currently studying in Europe and EU candidate countries, and the ones that can use the Erasmus trainee-ship program or that have scholarships. Please consider that our internship is unpaid.
Job Description
• Assist in the design and development of chatbot dialogues and workflows.
• Analyze user interactions and feedback to identify areas for improvement in the chatbot’s performance.
• Collaborate with product, marketing, and customer support teams to align chatbot content with business objectives.
• Help implement and test new features and functionalities to improve chatbot capabilities.
• Monitor chatbot performance metrics and report on key insights to the team.
• Support the training and updating of chatbot responses to ensure accuracy and relevance.
• Participate in brainstorming sessions to generate ideas for enhancing the chatbot experience.
• Stay updated on the latest trends and advancements in AI, machine learning, and chatbot technologies. Required Qualifications
• Strong analytical and problem-solving skills with a focus on user experience.
• Familiarity with chatbot platforms and technologies, such as Dialogflow, Rasa, or Microsoft Bot Framework.
• Experience or coursework in computer science, AI, linguistics, or a related field.
• Ability to create clear and engaging conversational flows.
• Understanding of natural language processing (NLP) concepts and techniques.
• Proficiency with data analysis tools such as Excel, Google Analytics, or similar.
• Excellent communication skills and the ability to work collaboratively in a team environment.
• Attention to detail and a proactive approach to learning and innovation.
• Passion for AI and its applications in improving user interactions. Would Be a Plus
• Familiarity with programming languages such as Python or JavaScript.
• Basic understanding of customer support processes and how chatbots can enhance them. Skills and Experience Gained By The End Of The Internship
• Hands-on experience in designing and managing chatbot interactions.
• Exposure to the development and optimization of AI-driven customer service tools.
• Advanced skills in analyzing user interactions and improving chatbot performance.
• Enhanced ability to create intuitive and effective conversational flows.
• Understanding of implementing and testing new chatbot features and functionalities.
• Experience collaborating with cross-functional teams to align chatbot strategies with business goals.
• Improved communication and teamwork skills in a professional AI development setting.
What We Offer
• Experience in working on real projects with a challenging, friendly and international work environment
• Providing final report, job performance evaluation, completion certificate, and letter of recommendation
• Free Italian and English language courses (if teacher is available)
• Excursions and cultural activities Chatbot manager We are seeking a curious and tech-savvy Chatbot Manager Intern to join our innovative team. This position is perfect for someone who is passionate about artificial intelligence and conversational interfaces, with a strong interest in enhancing customer experiences through chatbots. As a Chatbot Manager Intern, you will be responsible for assisting in the design, development, and optimization of chatbot interactions, ensuring they effectively meet user needs and align with our business goals. Book your interview