Customer Quality Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8p8rru

About the Company
Muviq is a multinational automotive company specializing in the design, development, and manufacturing of transmission systems and powertrain components for a wide range of markets, including passenger vehicles, commercial vehicles, agricultural machinery, construction equipment, and industrial applications.

About the role
The resource will be responsible for ensuring customer satisfaction through the effective management of quality issues, complaints, and corrective actions. She/He will act as the main quality interface with customers, coordinating root cause analysis, PPAP activities, audits, and customer visits. She/He will monitor product and process quality performance, supporting data analysis, quality controls, and proactive risk assessment.

Responsibilities:
Main responsabilities of the resource will be:
• Ensure the continuous update and development of the product quality data management system, providing regular summaries and reports to relevant departments.
• Manage the customer complaint process, ensuring effective communication within the team, driving root cause analysis, coordinating corrective actions, validating solutions, and monitoring product performance in the field.
• Provide customers with clear, structured, and technically sound responses, supported by comprehensive quality reports and data.
• Ensure the timely implementation and follow-up of action plans arising from customer complaints, visits, audits, and other quality-related activities.
• Perform quality inspections and checks on materials and products, when required, in collaboration with Quality Inspectors, to ensure compliance with customer requirements and specifications.
• Monitor and report key external quality indicators and costs, including PPM, IP/E, sorting costs, claims, and other relevant quality metrics.
• Support Plant Quality in defining and improving control processes for finished goods, semi-finished products, and incoming materials.




• Manage customer PPAP activities throughout project phases, preparing the required documentation in accordance with customer-specific requirements and ensuring timely submission through designated customer portals.
• Coordinate customer visits and audits, including system, VDA, and IATF audits, ensuring effective management and follow-up of resulting action plans.
• Drive continuous improvement initiatives and projects aimed at enhancing quality performance and key company indicators, in line with corporate standards and guidelines.
• Contribute to the development and continuous improvement of DFMEA and PFMEA, supporting proactive product and process risk identification, assessment, and mitigation.
• Conduct internal quality audits to ensure compliance with applicable standards, procedures, and customer specifications.
• Promote the effective sharing and application of lessons learned across the organization to prevent recurrence and strengthen continuous improvement.

Qualifications:
Bachelor's degree in Materials / Mechanical / Automotive Engineering or similar training Required

Experience:
3-5 years in a similar role Technical Expertise:
• Quality Core Tools: FMEA, APQP, PPAP, MSA, 8D, Control Plan (CP)
• Quality Management Systems (QMS) and automotive quality standards
• IATF 16949 Second-Party / Lead Auditing
• Measurement and Metrology Techniques, including inspection methods and equipment
• Engineering Drawing Reading and Interpretation
• Manufacturing Processes and Quality Control Methods
• English Language Proficiency Soft

Skills:
• Team working
• Problem Solving
• Analytical skills
• Proactivity
• Good communication and interpersonal skills

What We Offer
• Exposure to challenging, high-impact projects
• A permanent contract
• Hybrid working model with up to one remote working day per week. This position is open to candidates of all genders (L. 903/77 and L. 125/91). Personal data will be processed in accordance with EU Regulation 2016/679 (GDPR).

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8p8rru