WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace. Themaindutiesandresponsibilitiesare: Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently. Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice. Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B;)tofulfillguestneeds. Handlespecialrequestssuchastransportation,diningreservations,andamenities. Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary. Promotehotelservicesandamenities,upsellingwhereappropriate. Maintainaccurateguestrecordsandensurecompliancewithservicestandards. SupportVIPandrepeatguestrecognitionprograms. Upholdsafety,security,andprivacyprotocolsatalltimes Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications: Aminimumof1yearcustomerserviceexperience Bachelor'sdegreeinHospitalityManagement,orarelatedfield. GoodknowledgeofPMSSystems Excellentwrittenandverbalcommunicationskills Flexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment.

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