Factory Technical Representative
Pubblicato il 28-10-2026 - Seakeeper in Bologna
WHAT YOU'LL DO
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Seakeeper is the global leader in marine stabilization, on a mission to transform the way people experience life on the water. As our Factory Technical Representative, you're the person our customers (OEM boat builders and Seakeeper dealers) network calls first - the friendly, unflappable expert who makes installations click, trainings stick, and problems disappear. You'll be Seakeeper's front line across EMEA, delivering hands-on installation, commissioning, training, and troubleshooting support to our customers. You'll help us build a best-in-class support network by:
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- Planning and executing service interventions start to finish - prepping parts and tools, coordinating shipping logistics, and booking your own travel
- Completing Seakeeper commissioning reports for every gyro installation
- Owning Ride OEM integrations and installations from first blueprint to final sea trial
- Training regional partners so today's installation becomes tomorrow's success story
- Acting as the go-to technical voice for regional customers, troubleshooting fast and effectively by phone and email
- Leading full hands-on installations - mechanical, electrical, and everything in between - for demos and training
- Running sea trials and commissioning while documenting system performance
- Feeding field insights and customer feedback straight back to engineering to drive continuous improvement
- Representing Seakeeper with uncompromising standards for safety, quality, and professionalism - you're the brand out in the field
- Keeping your company vehicles road-ready: scheduled maintenance, a monthly mileage log, and a clean, presentable ride
- Delivering elevated troubleshooting and dedicated support to Dealers and OEM partners, partnering closely with Product Support and looping in Field Engineering on major component issues
- Guiding dealers and OEMs on application and configuration, using Seakeeper technical documentation to advise on electrical and plumbing arrangements
- Coordinating dealer and OEM participation in dedicated service coverage at major events
- Staying sharp on new and existing product changes with hands-on training at our Tampa, Florida and Lavagna, Italy offices
- Supporting the Product Support, OEM, and Aftermarket sales teams by fielding incoming inquiries and following up
- Flagging recurring quality issues or process improvements to the Field Engineering team
- Documenting the essentials - warranty cases, commissioning cases, installation audits, and sea trials
- Occasionally step into the spotlight to deliver technical training to OEM partners and Seakeeper Dealers
WHAT YOU NEED TO SUCCEED
Do you have a positive attitude, an eagerness to learn,
and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you Here are a few other specifics you’ll need to have to succeed.
MUST-HAVES
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- Degree from a college, technical institute, or equivalent hands-on work experience
- 2-3 years of related experience in the marine industry working on a technical product including engines, hydraulics, plant machinery, gyroscopes, or fin systems
- A constant positive, professional, and customer-centric attitude
- Proficiency with training and presentation tools, such as Microsoft PowerPoint
- Self-motivated, professional, responsive, resourceful, and flexible
- Strong verbal and written communication skills with fluency in both English & Italian
- Superior time management, multitasking, organizational, and prioritization skills
- Possess and maintain a valid driver's license and passport
- Be able to lift 30kg and drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours); frequent travel can include some nights and weekends
- Ability to work in confined areas (such as engine rooms, equipment spaces, and bilges on board various types of marine vessels), including climbing up/down ladders, stooping, bending, lying down, and working in challenging conditions
- Comfort with remote work — this role comes with a lot of autonomy and minimal supervision
NICE-TO-HAVES
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- Experience with:
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- OEMs or dealers in a factory support role
- Seakeepers or other gyrostabilizers
- Seakeeper Ride or other transom mounted stabilization systems (trim tabs, interceptors, etc.)
- Creating documentation, technical writing, promoting process improvement, managing processes, and problem solving
- Customer support