IT & Software Support Engineer
Pubblicato il 28-10-2026 - Caracol-am.com in Milano
As a Software Technical Support Engineer , you will play a key role in validating, testing, and supporting the software used in Caracol’s additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D; teams , helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies. Perform software testing and validation on Caracol’s additive manufacturing software, ensuring correct functionality and performance. Execute hands‑on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large‑scale AM systems. Help technical support and field engineering teams in troubleshooting Level 2 software‑related issues, occasionally interacting with customers. Provide internal training and guidance to support teams to help them handle common Level 1 technical requests. Collaborate with R&D; and software teams to report bugs,
suggest improvements, and collect feedback from real production use. Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field ~1‑2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus ~ Basic knowledge of programming languages such as C++, C#, or Java ~ Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots ~ Valid driving license and own vehicle required ~ Fluency in English is mandatory; Italian is a plus Flexible
working hours
and smartworking Friendly, international and innovative work environment Continuous learning and development opportunities