28 ott - Firenze
Collegio alla Querce
Job Description At Auberge Collection, we redefine luxury through authentic, heartfelt service and extraordinary culinary experiences that leave a lasting impression.
As an F B Supervisor, you will play a key role in bringing this philosophy to life by leading the daily service, supporting your team, and ensuring every guest interaction reflects our commitment to excellence.
Through your leadership, attention to detail, and genuine passion for hospitality, you will help create memorable dining experiences where every detail matters.
This role is an invitation to create the extraordinary.
Guest Experience Personalised Service Welcome and engage with guests, ensuring a warm, attentive, and personalised dining experience that reflects the Auberge service philosophy.
Anticipate guest needs and preferences, responding promptly and thoughtfully to requests to ensure a seamless and memorable experience.
Handle guest feedback and concerns with professionalism, discretion, and resourcefulness, ensuring appropriate follow-up and guest satisfaction.
F B Operations Service Excellence Supervise daily food and beverage operations, ensuring service runs smoothly and consistently meets the property's standards.
Coordinate service activities, briefings, and team assignments to ensure the restaurant and other F B outlets are prepared for each service.
Ensure all mise en place, table settings, menus, and service areas are prepared according to established standards.
Monitor service quality, timing, and presentation, intervening when necessary to maintain an exceptional guest experience.
Team Leadership Development Guide, support, and motivate Team Members throughout service, fostering a collaborative and positive working environment.
Assist with onboarding and training new colleagues,
sharing service knowledge and reinforcing F B standards and procedures.
Lead by example, promoting professionalism, accountability, and a culture of continuous learning and development.
Operational Quality Standards Monitor the availability and presentation of menus, service equipment, and operating supplies, reporting replenishment needs when necessary.
Support inventory control, stock rotation, and responsible use of resources to minimise waste and maintain operational efficiency.
Ensure compliance with food safety, hygiene, health and safety, and responsible alcohol service procedures, in accordance with applicable regulations and property standards.
Assist with operational reporting and administrative tasks as required by the F B leadership team.
Auberge Culture Standards Embrace and embody Auberge's Promises Practices, bringing warmth, intentional presence, and attention to detail to every interaction.
Inspire the team to deliver authentic, heartfelt service, creating a culture where genuine connections and thoughtful gestures make every guest feel valued.
Take pride in the details that define an exceptional dining experience, understanding that consistent teamwork and invisible care are essential to authentic luxury.
Qualifications Qualifications A minimum of 2-3 years of experience in a similar F B supervisory role,
preferably within a luxury hotel, resort, or fine-dining environment.
Strong knowledge of food and beverage service standards, restaurant operations, and the fundamentals of guest experience in luxury hospitality.
Proven ability to coordinate daily operations, support team performance, and maintain high service standards in a fast-paced environment.
A genuine passion for hospitality and the ability to create personalised, memorable experiences through attentive and thoughtful service.
Strong leadership and communication skills, with the ability to motivate colleagues, provide constructive guidance, and foster teamwork.
Fluency in English, both spoken and written.
Willingness to work flexible hours, including evenings, weekends, and holidays.
A degree or professional qualification in Hospitality Management, Food Beverage, or a related field is a plus.
Position Details: CCNL Federturismo Employment Type: Indefinite; Full-time Salary Range: € ** gross per year / 14 months Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs.
While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service.
With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
For more information: auberge.com Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands s
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