Luogo di lavoro: CataniaLocation: Lisbon, PortugalNon è affidabile/a delle competenze necessarie per questa opportunità?
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Work Model: Remote, Portugal-basedEmployment Type: Full-timeLanguage Requirement: Italian and EnglishAbout The RoleWe are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.
In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.
This is a remote position, but candidates must be based in Portugal or willing to relocate.
Relocation support is provided for eligible candidates.
ResponsibilitiesProvide technical customer service and supportIdentify, troubleshoot, and resolve customer issues efficientlyHandle customer inquiries and complaints with professionalism, empathy,

and patienceClearly explain technical solutions to customersTrack customer issues and ensure accurate documentationFollow up on cases until resolutionMaintain a positive customer experience and build customer loyaltyRequirementsFluent in Italian and EnglishTech-savvy and comfortable handling technical inquiriesStrong communication skillsGood problem-solving ability and quick thinkingDetail-oriented and able to track issues properlyEmpathetic, patient, xysqume and customer-focusedAble to stay calm and focused in high-pressure situationsPrevious customer service experience is preferredPrevious sales experience is a plus, but not mandatoryBenefitsCompetitive SalaryRemote work model, based in PortugalRelocation support providedOnly candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.
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