29 ott - Roma
Arsenale Group
Who We Are: Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue that ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the acquisition, re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country. Among its strategic partnerships, Arsenale collaborates with Orient Express in the development and management of exceptional hospitality experiences, combining timeless heritage, refined service, and contemporary luxury standards. Through this collaboration, the Group contributes to the revival and expansion of the iconic Orient Express brand within Italy’s luxury hospitality landscape. Who we are looking for: We are seeking a detail-oriented and motivated Reservation Agent to join our team. The role focuses on handling reservations and administrative tasks, supporting the front office and sales teams. The ideal candidate is organized, customer-focused, and capable of working independently in a dynamic hotel environment. Key Activities:
• Manage and process individual reservations via email, phone, and online booking systems.
• Enter and update reservation details in the Property Management System (PMS).
• Ensure all reservations are accurate, complete, and in line with hotel policies.
• Communicate with guests, travel agents, and corporate clients to confirm bookings and provide necessary information.
• Coordinate with the front office, housekeeping, and sales departments regarding arrivals, VIP guests and special requests.
• Monitor daily availability, rates, and occupancy levels.
• Prepare reservation reports, arrival lists, and other administrative documentation.
• Assist in resolving booking issues, modifications, cancellations, and no-shows.
• Maintain accurate filing and archiving of reservation records.
• Comply with company policies and standards of service and confidentiality.
Requirements:
• Minimum 1-2 year of experience in luxury environment within reservation or revenue team.
• Strong administrative and organizational skills.
• Excellent communication skills in English; additional languages are a plus.
• Good computer literacy (Microsoft Office, email, Excel).
• Ability to multitask and work under pressure.
• Customer-oriented and team player
• Knowledge of hotel reservation systems (e.g., Opera, Protel, or similar) is an advantage.
What we offer
• Annual gross salary ranging from €25.000 to €26.000;
• Meal vouchers;
• Supplementary health insurance;
• A culture that values diversity, equity, and inclusion.
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Nessun nome
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