IG Lead Quality Assurance Engineer, Rome

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It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves. WFP invests in the personal and professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. Individual Giving Lead Quality Assurance Engineer TYPE OF CONTRACT Private Sector Partnerships (PSP) Remote The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency working to create a world with zero hunger. WFP and its partners believe that no child should go to bed hungry and that individual and collective wellbeing can only be achieved if all children, women and men get the nutritious food they need to lead healthy, dignified lives. Every day, some 5,600 WFP‑chartered trucks are on the road, 92 planes are in the air and 20 ships are at sea. These numbers speak to WFP’s unparalleled reputation as an emergency responder, one that is often the first on the scene in the most difficult environments. WFP also works with partners to strengthen the resilience of communities most vulnerable to hunger and malnutrition through long‑term development programmes aimed at boosting food security, local economies, education, employment and gender equality. The Private Partnerships Division (PSP) is responsible for working with the private sector to achieve greater impact in WFP’s work. PSP has embarked on an exceptionally ambitious new strategy to raise an additional one 1.3 dollars for hungry or malnourished people in the next five years and to expand the contribution to WFP from the business sector through effective and sustainable long‑term partnerships as well as from private individual supporters around the world. This includes securing new high impact technical partnerships, signing significant new corporate deals and growing existing relationships as well as building a base of one million individual supporters. Initially launched as a lean, digital‑focused initiative, the programme has evolved into a major strategic driver of income growth, with an ambition to raise USD 1.3billion annually by 2030. The programme has transitioned from a purely digital model to a digital‑first, multi‑channel approach. While the centralised global team continues to acquire supporters through core digital channels (Meta and Search), it is rapidly scaling additional acquisition channels such as Face‑to‑Face, Direct TV, Telemarketing, and Direct Mail. This diversification is essential to sustaining growth and strengthening donor lifetime value, but it also introduces increased operational, regulatory, and contractual complexity. At the same time, the programme is shifting from a largely Western‑market focus to a more g‑local model. Now operating in seven languages, it enables more locally relevant engagement and is expanding into high‑potential strategic markets including Korea, China, Italy, and the Middle East. This expansion requires robust governance frameworks, strong understanding of fundraising regulations, and effective management of contracts with external partners and vendors. Supporter engagement is delivered through an integrated, multi‑channel loyalty ecosystem—including email, SMS, WhatsApp, outbound telephony and Meta—ensuring a high‑quality donor experience that drives long‑term engagement and impact. As Individual Giving is becoming an increasingly important funding source for WFP, this impacts how IG technology is built, run and managed across markets, channels and products. Whilst before our fundraising strategy focused only on digital, we are now required to implement a multi‑channel program covering Digital, Face2Facem Telemarketing, DRTV, Direct Mail, Legacy, Gifts etc. Our markets a

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