Guest Services Agent

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Guest Services Agent
- Seasonal | Talent Day November 13 Full-time

Job Type
Non-Management Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit. Connect with Collegio alla Querce, Auberge Collection on Instagram and Facebook @CollegioAuberge and #AlwaysAuberge At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Guest Services Agent, by anticipating guest needs, providing personalized service, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable.
As a Guest Services Agent at Auberge Collection, you will transform every interaction into a lasting memory.



Guest Welcome & Experience Welcome guests with warmth and professionalism, creating a genuine sense of arrival. Assist with check-in and check-out procedures, ensuring a smooth and personalised experience. Provide accurate information about the property, its services, and local experiences. Address concerns with discretion and care, coordinating with the relevant teams to find effective solutions. Collaborate closely with Housekeeping, Food & Beverage, and other departments to ensure a cohesive guest journey. Communicate relevant information clearly and accurately during shift handovers. Support the coordination of special requests, amenities, and personalised arrangements. Embrace the Promises & Practices of Auberge Collection, bringing our values to life through everyday actions. Demonstrate genuine hospitality, thoughtful attention, and a commitment to continuous learning and improvement. A minimum of 2 years of experiencein the same role within a luxury hospitality environment is a requirement. An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service. A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. Fluencyin English, both spoken and written,



with proficiency in additional languages required to support our international clientele. Familiarity with luxury hotel management software, reservation systems, and office tools. Willingness to work flexible hours, includingweekends, and holidays, as required by the needs of the hotel. A degree in Hospitality Management or related fields is a plus. Employment Type: Seasonal; Full-time About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8pl4t8