29 ott - Italia
Medtronic
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. /p h3A Day in the Life /h3 pJob Specific Summarybr/As we are building our new in-house Service Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment. /p pThis is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care. /p pYour work will directly support healthcare providers and ultimately contribute to patient care. /p pWhether you’re starting your career, bringing experience from another field, or already an experienced customer care professional, we’re looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow. /p pThis position follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives. /p h3Primary Responsibilities /h3 ulliAct as the primary point of contact for customers throughout the service and repair journey /liliManage service requests, quotations,
orders and follow-up activities to ensure outstanding customer experience /liliCollaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues /liliHandle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up /liliSupport quality and compliance requirements in a highly regulated MedTech environment. /liliContribute to process improvements and continuous improvement initiatives /liliParticipate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day /li /ul h3Required Qualifications /h3 ulliHigh School Diploma and 2+ years of relevant experiencein customer service, operations, service support or a related environment /liliProfessional proficiency in English and Spanish, both written and verbal /liliExperience managing multiple priorities while maintaining a high level of accuracy and attention to detail /liliProficiency with Microsoft Office applications, including Outlook, Excel, and Word. /liliProficiency in bFrench and English (mandatory /b) /liliExperience working within established processes and procedures in an operational environment /li /ul h3Preferred Qualifications /h3 ulliExperience supporting customers within healthcare, medical technology, life sciences, manufacturing,
or other regulated industries /liliExperience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce /liliProficiency of an additional European language /liliExperience managing customer escalations or complex customer inquiries /liliExperience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities /li /ul pMedtronic is committed to safeguarding the principle of non-discrimination in employment on the basis of sex, sexual orientation or gender identity, as set out in Article 14 of the Constitution and Articles 17 and 18 of the Workers’ Statute, as well as Organic Law 3/2007 of 22 March on effective equality between women and men and Law 4/2023 for the real and effective equality of transgender people and the protection of LGTBI rights. This is done with the understanding and conviction that equal treatment and opportunities in the workplace must be guaranteed, ultimately ensuring an inclusive working environment that advances the eradication of discrimination against LGTBI people and the absence of any direct or indirect discrimination on the grounds of sex, sexual orientation, gender identity and expression, and those derived from maternity, family obligations and marital status. /p h3Benefits Compensation /h3 pbMedtronic offers a competitive Salary and flexible Benefits Package /bbr/A commitment to our employees lives at the core of our values.
We offer
a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.br/ /p pPay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 31,200.00 EUR
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